Help & FAQs

Our Dream Easy® Promise is our commitment to transforming your life into a sanctuary of tranquility with premium, curated products that nurture body, mind, and spirit. It includes free shipping on every order, hassle-free returns, and personalized support to help you achieve mental clarity, emotional balance, and physical vitality through better sleep and relaxation.

We offer a curated selection of wellness-focused products to enhance your sleep and relaxation, including:

• Mattresses & Bedding: Memory foam, cooling hybrids, sheets, and pillows for spine-aligning comfort.
• Massage Chairs & Devices: Zero-gravity chairs and handheld massagers for tension relief.
• Furniture: Adjustable beds, outdoor hammocks, and kids’ bunk beds to create cozy havens.
• Aromatherapy & Wellness: Lavender oils, diffusers, bath bombs, and Epsom salts for soothing calm.
• Sound & Light Therapy: White noise machines and sunrise alarms for natural sleep cycles.
• Weighted Blankets & Sleep Aids: Anxiety-easing blankets and blackout curtains for restorative rest.
• Pet & Travel Comfort: Orthopedic pet beds and travel pillows for wellness anywhere.
  

These life-enhancing products boost immunity, focus, and joy, making better sleep a reality.

Discover even more at Omega Lifestyles—our vast collections, from cozy sleepwear to luxurious spa equipment, offer endless ways to craft your perfect relaxation sanctuary.

We meticulously select products from trusted suppliers, verified against detailed documentation for quality and relevance to sleep and relaxation.

Absolutely! Our Dream Easy® Experts are here to tailor solutions, whether you need a latex mattress for back pain or a meditation cushion for zen. Contact us via chat, email (info@omegalifestyles.com), or phone at 888-694-6977 for personalized guidance.

With Shop Pay Installments, you can split your Omega Lifestyles purchase into 4 interest-free biweekly payments for orders between $35 and $999.99, or choose 3, 6, or 12-month plans with 0-36% APR for orders between $150 and $17,500. At checkout, select Shop Pay, choose the installment option, and get instant approval through Affirm’s simple process. There are no hidden or late fees, making it easy to bring home premium mattresses and bedding.

Yes! We provide free shipping every day, on every purchase, with no minimums. From sleep masks to mattresses, your order ships free to the contiguous US, ensuring your wellness journey starts without barriers.

We ship to the contiguous United States, excluding Alaska, Hawaii, US territories, PO boxes, and military APOs. Sales tax applies based on your state and local rates, calculated at checkout.

Standard shipping normally takes 2-6 days, but varies by supplier. Estimated timelines are supplier provided and visible on each product page, and added to your cart for convenience as product order shipping timeline notes.

• Small Items (e.g., sleep masks, essential oils): Shipped via FedEx or USPS, delivered to a secure, dry spot at your doorstep (e.g., porch, behind a planter). No signature required unless specified by the carrier.
• Large Items (e.g., mattresses, massage chairs): Handled by specialized carriers with options including:

Curbside Delivery: Placed outside your home; you move it from there. This is included for free with all orders.

Room of Choice Setup: Delivered to any room, with assembly. No boxes or trash will be removed.

Full Service Delivery: Delivered, moved to your room of choice, assembled, and packaging removed.

Options are displayed at checkout, tailored to your product.

Note: Some premium delivery services use a 3rd party to complete the setup in coordination with the delivery service.

Yes! Track your order via the My Account portal on OmegaLifestyles.com, or through email and SMS notifications providing updates on processing, shipment, and delivery scheduling.

Note: You must opt into receive messages for automated shipping updates.

Inspect your order upon arrival and note any damage with the shipping agent at delivery. Contact us immediately at orders@omegalifestyles.com to report defects, damages, or incorrect items. We’ll evaluate and resolve the issue promptly with a replacement, repair, or refund. For more details, see our Return Policy.

Our hassle-free return process ensures confidence in your purchase:

• 14-Day Window for Most Items: Return products like pillows or diffusers within 14 days from receipt.
• 100-Day Mattress Trial: Test mattresses at home for 100 days; exchange or return if it’s not perfect (we recommend 30 nights to adjust).
• Non-Returnable Items: Adjustable bases and massage chairs are not eligible for return or exchange.
• Condition: Items must be like-new with tags and original packaging (mattresses can be fully tested but must be clean and resalable).
• Cancellations: Cancel orders free before the shipping label is created; after, use the standard return process.
• Refunds & Credits: Choose instant store credit upon return shipment or refunds processed in 3-6 business days to your original payment method.
  For full details, see our Return Policy.
  
  

Use our self-serve return portal on omegalifestyles.com for a no-hassle experience. Log into your My Account, select your order, and initiate the return with a few clicks. Alternatively, contact us at returns@omegalifestyles.com. Returns can only be requested after receiving the product.

To keep our premium products affordable, customers cover return shipping costs, helping us avoid hidden fees in product prices. For a $5 fee, we’ll create a non-prepaid return label using standard carriers (you pay the actual shipping cost at drop-off, e.g., at FedEx or USPS). Alternatively, you can arrange your own shipping. See our Return Policy for details.

For mattresses within the 100-day trial, direct exchanges are available. For other items, return the product and place a new order for the fastest swap. Non-returnable items (adjustable bases, massage chairs) cannot be exchanged.

Inspect your order upon delivery and note damages with the carrier. Contact us immediately at orders@omegalifestyles.com to report issues. We’ll resolve with a replacement, repair, or refund. See our Return Policy for more.

Log into your My Account portal on omegalifestyles.com to track orders, initiate returns, or update preferences. It’s your one-stop hub for managing your wellness journey.

Reach our Dream Easy® Experts via:

Email:

• info@omegalifestyles.com - for product info or general questions
• orders@omegalifestyles.com - for order status and updates
• returns@omegalifestyles.com - for questions concerning a return or refund

Chat: Available on OmegaLifestyles.com

Phone: Call our support line at {888} 694-6977 Monday - Friday 9am - 5pm EST

We’re here to guide you, from product recommendations to order support.

Our site features detailed product descriptions, customer reviews, easy navigation, and comparison tools to help you choose. Still unsure? Our Dream Easy® Experts can recommend tailored solutions.

Adjustable bases and massage chairs are non-returnable due to their complex setup, hygiene standards, and high shipping costs. This helps us maintain competitive pricing across our catalog. See our Return Policy for details.

We offer free outbound shipping and ask customers to cover return shipping, avoiding hidden fees in product prices. This allows us to source premium materials while passing savings to you, ensuring high-quality sleep solutions at accessible costs.

Check your My Account portal for order updates or contact our Dream Easy® Experts by phone, online chat or email.

We’ll assist with tracking, delivery scheduling, or any issues to ensure your experience is seamless.

We partner with trusted carriers (FedEx, USPS for small items; specialized carriers for large items) and provide transparent delivery timeline estimates on each product page. Delivery estimates are also provided in your cart, at checkout, and in your My Account portal. For large items, local agents coordinate a convenient delivery date.

Note: while we make every effort to expedite your delivery we do not control all aspects of the supply and delivery process. As a result, unforeseen delays can occur.